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Free Local Delivery

Price Match Promise

Rated Excellent

0% Finance Available

140+ years in business

Knees Home and Electrical
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Price Match Promise
Free Local Delivery
Rated Excellent
0% Finance Available
140+ years in business

Delivery Services

Everything you need to know about the delivery of your item.

We aim to get your purchase delivered to you as quickly and safely as possible. Find everything you need to know about our delivery service here.

How much will it cost to deliver my item?

When purchasing an item online, delivery charges are automatically applied at checkout, after entering your postcode. Delivery charges will vary depending on the product and will be illustrated on the product page.

Here’s an example of what to look out for on the delivery pages:

 

 

Delivery charges summary

Delivery Type

Charge

Important Information

Collection from preferred store Free You can select a click and collect option in your basket when checking out.
Delivery of small items & small appliances £9.99  
Delivery of large appliances & furniture Local – Free
National – £25
Delivery to door. Excludes range ovens, side by sides & appliances over 60cm wide. Please read our delivery guide before ordering.
Delivery of range ovens, side by side refrigerators & appliances over 60cm wide £25 Includes unpacking and removal of packaging. Please read our delivery guide before ordering.
Free delivery when you purchase the following brands Free Euronics, Belling, Stoves, Smeg, Britannia, Ilve, Elica, 1810 Company

 

Please note

We endeavor to deliver according to your preferences, however, if access prevents this we will discuss alternative arrangements with you upon delivery. For large items, we will be unable to deliver where access is restricted. Removal of items will only be undertaken if the product is in reasonable condition for transport. We reserve the right to refuse collection.

More information about the delivery service at Knees

Local delivery

We offer free local delivery to locations within the postcodes below, for standard large appliances and furniture. For larger appliances over 60cm wide or for range ovens and side by sides where delivery requirements are more complicated, we do have a set charge for our delivery as detailed below. For areas outside of these postcodes, national charges are detailed below. We work with logistics partners to offer delivery to the rest of UK Mainland. If you would like to order multiple items only one delivery charge will apply to your order.

Postcodes available for free local delivery

For standard large items.
Click the dropdowns below for more detail.

Bath Town/Area – BA

BA1 Bath
BA2 Bath
BA3 Radstock, Midsomer Norton Holcombe, Coleford
BA4 Shepton Mallet
BA7 Castle Cary
BA8 Templecombe
BA9 Wincanton
BA10 Bruton
BA11 Frome
BA12 Warminster
BA13 Westbury
BA14 Trowbridge
BA15 Bradford-on-Avon

Bristol Town/Area – BS

BS15 Hanham,Kingswood
BS16 Downend, Fishponds, Frenchay
BS17 Chipping Sodbury
BS18 Bristol
BS30 Bitton, Cadbury Heath,Warmley, Wick
BS31 Keynsham, Saltford
BS36 Frampton Cotterell,Winterbourne
BS37 Chipping Sodbury, Yate
BS39 Clutton, Temple Cloud

Chippenham Area – SN

SN9 Pewsey
SN10 Devizes
SN11 Calne
SN12 Melksham
SN13 Corsham
SN14 Chippenham
SN15 Chippenham
SN16 Malmesbury

Gloucester Area – GL

GL5 Stroud
GL6 Nailsworth, Painswick
GL7 Cirencester, Fairford, Lechlade
GL8 Tetbury
GL9 Badminton
GL10 Stonehouse
GL11 Dursley
GL12 Wotton-under-Edge
GL13 Berkeley

Salisbury Area – SP

SP1 Salisbury
SP2 Salisbury
SP3 Salisbury
SP4 Salisbury
SP5 Salisbury
SP7 Shaftesbury
SP8 Gillingham

National delivery

We offer national delivery of kitchen appliances and small appliances such as vacuum cleaners across England, Wales, and parts of Scotland for an additional fee. We work with a logistics partner to fulfill these orders. On placing your order we will confirm the details of your order directly with you. When the item(s) ordered are in stock we will contact you to confirm the goods have arrived and that we will pass the details of your order to our logistics partner to arrange your delivery. On large products, this is a two-man delivery service and includes delivering the item to your ground floor room of choice where the goods will be unpacked and checked prior to leaving the premises. Before bringing your item(s) into your home, the delivery team will check the delivery route with you to ensure there are no obstacles in the way. They will also identify any pre-existing marks or damage on the delivery route.

Please be aware that for national delivery of large items such as range cookers and side by side fridge freezers we can only deliver to a room on the ground floor. We are also unable to offer installation services where delivery of an item is over 25 miles away from our stores in Wiltshire.

Our small appliance national delivery service delivery is across England, Wales and parts of Scotland. We are unable to deliver to other locations outside of this area. Please be aware that we do not deliver to the Highlands and Islands of Scotland, Northern Ireland, the Isles of Man or the Isles of Scilly and Isle of White.

 

Things to consider before making a purchase

For details on our delivery services and charges please read our delivery services page. To ensure delivery is as smooth as possible, please do think about whether the item you have chosen can be delivered safely to your home. Here is a quick checklist to help:

  • Check the width and height of your front door and internal doors to be sure your product can be moved safely into your home.
  • Check the width and height of any narrow areas in your house your item needs to go through. For example hallways, internal doorways, and staircases.
  • Let us know if there are steps and their condition in case we may need to use any special lifting equipment. In some cases we can use powered trucks which may damage stair surfaces. Remember to tell us if there are any tricky corners.
  • We also need to know about any potential parking problems for our delivery van
  • If access is restricted, or if our vehicle has issues in getting close to your property.
  • We will consider removing internal doors and the doors of appliances to gain access. Where, in our view, this is straightforward the charge for removing internal doors is £20. If the removal of any door is, in our view, is more complicated, further charges will apply.

Our local delivery guys are fantastic and it is rare that they cannot get something into even the most challenging of houses. However, on occasion safe and damage-free delivery is impossible, in which case we reserve the right to refuse delivery. If you are unsure about a delivery, someone from our delivery team can visit your house to check. This costs £20 which is refundable if you confirm your order. Please, therefore, do inform us of anything you think may cause a problem when placing your order. Email info@knees.online or speak to our customer service team for further information and advice.

FAQ’s

When will my item arrive?

For information on when your product will arrive please look at the individual product page for further information.

You will find this information under ‘Features and Guarantee’ as shown in the example below. Please be aware that we will always endeavor to deliver orders as quickly as possible:

Delivery tab help and advice

How does large item delivery work?

When ordering a large item e.g. bed frames, side by side refrigeration appliance or range oven, it is important that you notify us of any access restrictions. If you do not do this, and our delivery staff assesses that access is in fact restricted, or there are health and safety risks that we are unaware of then we may be unable to deliver your item. We will endeavor to rearrange a delivery for a later date if it becomes possible after discussion to gain access in reference to any restrictions of access or health and safety issues, but it may be necessary to charge an additional fee to ensure safe delivery.

Once we have entered your property with the item then we will not be liable for any damage to items in your house. Please ensure that any items of value that may impede delivery access are moved prior to the delivery, and easily damaged or light-coloured floor coverings are suitably protected. We are fully insured but failure to comply could result in you having to claim against your own household insurance.

What to do if there are access restrictions?

When ordering a large item e.g. bed frames, side by side refrigeration appliance or range oven, it is important that you notify us of any access restrictions. If you do not do this and our delivery staff assesses that access is in fact restricted or there are health and safety risks we are unaware of then we may be unable to deliver your item. We will endeavor to rearrange a delivery for a later date if it becomes possible after discussion to gain access in reference to any restrictions of access or health and safety issues, but it may be necessary to charge an additional fee to ensure safe delivery.

What am I liable for when an item is delivered to my home?

Once we have entered your property with the item then we will not be liable for any damage to items in your house. Please ensure that any items of value that may impede delivery access are moved prior to the delivery, and easily damaged or light-coloured floor coverings are suitably protected. We are fully insured but failure to comply could result in you having to claim against your own household insurance.

What to do if my item is damaged?

We hope you are pleased with your item but unfortunately, sometimes things can be damaged in transit. If you are not present at the time of delivery Knees will assume that whoever signs for the item(s) is authorised to do so. Signature of the delivery order confirms that there is no damage to the product(s). If any damage is noted at this point, this should be noted on the delivery order. The product(s) can be returned with the driver and replacements brought to you at an agreed time.

Any damage noted after delivery must be advised to Knees within 24 hours of delivery and photographs must be e-mailed to info@knees.online. In this situation, we will try to rectify the situation as soon as possible. This may be delayed if the product is made to order or a special order from manufacturers. If the product is discontinued or unavailable we will always try to find a replacement or alternative.

What do I do if the delivery address is different to that of the Cardholder Address?

We will not deliver goods to an address that is different to that of the paying cardholder. All orders are checked by our internal software to ensure that the card used is not stolen or being used without the knowledge of the cardholder.

What happens if the delivery failed?

If no one is present at the property or the item is turned away when our driver attempts delivery, we reserve the right to make a charge at our discretion for redelivery.